1. Who we are

NineWise ("NineWise," "we," "us," or "our") is operated by Jaime Elizondo Basurto ("the Company"). NineWise provides AI-assisted practice and feedback for the CELPIP test (Canadian English Language Proficiency Index Program) through the website ninewise.ca (the "Service") to users primarily located in Canada.

By creating an account, purchasing a Sprint, or otherwise using the Service, you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service.

2. Not affiliated with Paragon Testing Enterprises

NineWise is an independent study tool. NineWise is not affiliated with, endorsed by, or sponsored by Paragon Testing Enterprises. "CELPIP" and "Canadian English Language Proficiency Index Program" are registered trademarks of Paragon Testing Enterprises. We reference them solely to describe the test our Service helps users prepare for.

3. Eligibility and accounts

• You must be at least 18 years old, or the age of majority in your province or jurisdiction, to create an account.
• You are responsible for keeping your login credentials confidential and for all activity under your account.
• You agree to provide an accurate email address, since it is used for account access, password recovery, and important Service communications.
• One free account per person. We reserve the right to detect, limit, or close accounts created to abuse free-tier limits, including through automated signals such as repeated signups from the same network.

4. What the Service is — and is not

NineWise uses artificial intelligence (including third-party AI models) to:

• Score practice Writing and Speaking responses against criteria modeled on the publicly available CELPIP rubric structure;
• Transcribe spoken audio submitted for Speaking practice;
• Generate practice prompts, templates, vocabulary content, and feedback personalized to your stated first language.

NineWise scores are estimates for practice purposes only. They are generated by AI models and are not produced, reviewed, validated, or endorsed by Paragon Testing Enterprises or any official CELPIP examiner. Your actual CELPIP exam score may differ — higher or lower — from any score or band estimate NineWise provides. NineWise does not guarantee any specific exam outcome, band score, or Express Entry/PR result.

5. Plans, payment, and access

• Free plan: includes a limited number of trial AI evaluations and full access to Reading, Listening, and Vocabulary practice, as described on the signup page at the time of registration.
• Sprint plans (Sprint 30 / Sprint 60): one-time payments that grant a fixed number of AI evaluations and a fixed access period (30 or 60 days from purchase), as described on the purchase page at checkout. Sprints are not subscriptions — they do not renew or charge automatically.
• All prices are listed in Canadian dollars (CAD) and are processed securely through Stripe. We do not store your full payment card details.
• Access expires automatically at the end of your Sprint period or once you have used your allotted evaluations, whichever comes first, except as extended under the Second-Attempt Guarantee (Section 7).

6. Refund policy

Sprint purchases are final and non-refundable, except as expressly provided under the Second-Attempt Guarantee described in Section 7. By completing a purchase, you acknowledge that you are buying immediate digital access (evaluations and a time-limited access window), and that no general right of refund, cancellation, or cooling-off period applies once access has been granted, to the extent permitted by applicable law.

If you believe you were charged in error (e.g., a duplicate charge or a technical failure that prevented you from receiving access), contact us at hello@ninewise.ca and we will review the issue in good faith. See our full Refund Policy for details.

7. Second-Attempt Guarantee (Sprint 60 only)

This guarantee applies only to the Sprint 60 plan and is subject to all of the following conditions:

• You must sit the official CELPIP exam at some point during your active Sprint 60 access period (i.e., within 60 days of purchase).
• You must miss your stated target band in the Writing or Speaking component (the components NineWise scores), as shown on your official CELPIP score report.
• You must submit a copy of your official CELPIP score report to hello@ninewise.ca within 7 days of receiving your results.
• Upon verification, we will extend your Sprint access by 30 additional days at no charge. The guarantee provides additional access time only — it is not a cash refund and does not provide additional evaluations beyond what is needed to use the extended period under your existing plan terms.
• The guarantee may be used once per user, per Sprint 60 purchase. It does not apply if your account was suspended for Terms violations, abuse of the free tier, or fraud at any point during the access period.
• We reserve the right to request additional verification (such as confirmation of your exam booking) before granting an extension.

This guarantee is a goodwill commitment from NineWise, not an insurance product, and does not constitute a guarantee of any particular score on a future attempt. See the full plain-language explanation in the Second-Attempt Guarantee section.

8. Acceptable use

You agree not to:

• Share, resell, or provide your account access to others;
• Attempt to circumvent evaluation limits, rate limits, or access controls, including through automated tools, multiple accounts, or technical manipulation of the Service or its underlying systems;
• Use the Service to generate, submit, or extract content for any unlawful purpose;
• Reverse-engineer, scrape, or copy the Service's design, source code, prompts, or proprietary scoring methodology for use in a competing product;
• Upload audio or text that infringes the rights of others or that you do not have the right to submit.

We may suspend or terminate accounts that violate these Terms, including free accounts used to repeatedly evade evaluation limits.

9. Intellectual property

All content, design, branding, source code, and proprietary scoring logic of the Service are owned by Jaime Elizondo Basurto or its licensors. You retain ownership of the text and audio you submit ("Your Content"), but you grant us a license to process Your Content through our systems and third-party AI providers solely to provide the Service to you (see Section 10 and the Privacy Policy).

10. Third-party AI processing

To provide scoring, transcription, and feedback, NineWise sends your submitted text and/or audio to third-party AI providers (currently including Anthropic and OpenAI) for processing. See the AI & Voice Data Processing Notice for details on what is sent, why, and how long it is retained.

11. Disclaimers and limitation of liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

We do not guarantee that AI-generated scores, feedback, or transcriptions will be accurate, complete, or representative of your actual CELPIP exam performance. To the fullest extent permitted by law, Jaime Elizondo Basurto's total liability arising out of or relating to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

Nothing in these Terms limits liability that cannot be limited under applicable consumer protection law.

12. Changes to the Service and these Terms

We may modify, suspend, or discontinue any part of the Service, and may update these Terms from time to time. If we make material changes, we will post the updated Terms with a new "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

13. Governing law

These Terms are governed by the laws of Mexico, without regard to conflict-of-law principles.

14. Contact

Questions about these Terms: hello@ninewise.ca

1. Who this policy covers

This Privacy Policy explains how Jaime Elizondo Basurto, operating NineWise ("we," "us," "our"), collects, uses, discloses, and protects personal information when you use ninewise.ca (the "Service"). We are committed to complying with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, British Columbia's Personal Information Protection Act (PIPA), to the extent these apply to our processing of Canadian users' personal information.

2. Information we collect

Information you give us directly

• Account information: email address, and optionally your name, native language, target CLB score, and exam date.
• Practice submissions: text you write for Writing tasks, and audio recordings or uploaded audio files you submit for Speaking tasks.
• Payment information: when you purchase a Sprint, payment is processed by Stripe. We receive confirmation of payment and a reference ID — we do not receive or store your full card number.
• Communications: anything you send us by email (e.g., support requests, score report submissions for the Second-Attempt Guarantee).

Information collected automatically

• Technical data: IP address, browser type, device type, and general usage data (e.g., pages visited, features used).
• IP address for abuse prevention: we log IP addresses at signup specifically to detect and limit the creation of multiple free accounts from the same network. See Section 4.
• Cookies and local storage: used to keep you signed in and to store your practice progress and preferences in your browser.

3. Voice and audio data — special note

When you use the Speaking practice feature, NineWise collects an audio recording of your voice and a text transcription of that recording.

• Voice recordings may be considered biometric or sensitive personal information in some jurisdictions. We collect your voice recording only with your action of submitting a Speaking response, and only to generate a transcription and AI-based feedback on your spoken English.
• Your audio is sent to a third-party transcription provider (currently OpenAI's Whisper API) to generate a text transcript. The resulting transcript — not the raw audio — is then sent to our AI scoring provider (currently Anthropic) for evaluation.
• Retention: Raw audio recordings are not retained on our servers after transcription is complete — they are processed in memory and discarded once your text transcript is generated. Only the text transcript and resulting score are saved to your account history.
• You may request deletion of your stored transcripts and scores at any time (Section 8).
• We do not use your voice recordings to train AI models, and we do not sell or share your voice data with advertisers.

4. How we use your information

We use personal information to:

• Provide and operate the Service (scoring, feedback, transcription, progress tracking);
• Process payments and manage your Sprint access;
• Detect and prevent abuse of free-tier limits, including rate-limiting account creation by IP address;
• Send essential account communications (password reset, purchase confirmation, Second-Attempt Guarantee correspondence);
• Send optional marketing communications, only if you have opted in, and you may unsubscribe at any time;
• Improve and troubleshoot the Service.

We do not use your personal information for automated decision-making that produces legal or similarly significant effects about you. AI-generated CELPIP practice scores are study feedback, not a decision made about you by NineWise.

5. Third parties who process your information

To operate the Service, we share information with the following categories of service providers, who are contractually or technically restricted to using it only to provide their service to us:

Provider	Purpose	Data shared
Supabase	Database, authentication, file storage	Account info, practice text/scores, transcripts
Anthropic (Claude API)	AI scoring and feedback generation	Submitted essay text, transcribed speech text, prompt context
OpenAI (Whisper API)	Audio transcription	Audio recordings (Speaking practice only)
OpenAI (TTS)	Generating Listening practice audio	N/A (does not involve your personal data)
Stripe	Payment processing	Payment details (handled entirely by Stripe; we receive only confirmation/reference data)
Resend / Loops	Transactional and marketing email	Email address, name (if provided)
Vercel	Application hosting	Technical/log data (IP address, request logs)

We do not sell your personal information to third parties.

6. International data transfers

Some of our service providers (including Anthropic, OpenAI, and Stripe) may process data on servers located outside of Canada, including in the United States. By using the Service, you acknowledge that your information may be processed in jurisdictions with different data protection laws than Canada's. We select providers that maintain appropriate safeguards for personal information.

7. Data retention

We retain your account information and practice history for as long as your account is active. If you delete your account, we will delete or anonymize your personal information within 7 days, except where we are required to retain certain records (e.g., payment records) for legal, tax, or accounting purposes.

8. Your rights

Under applicable privacy law, you have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your account and associated data;
• Withdraw consent for optional uses (e.g., marketing emails) at any time;
• Ask questions or file a complaint about our handling of your personal information.

To exercise any of these rights, contact us at hello@ninewise.ca. We will respond within the timeframe required by applicable law.

If you are Canada-based and not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (priv.gc.ca) or, for BC-specific concerns, the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca).

9. Security

We use industry-standard safeguards to protect your information, including encrypted connections (HTTPS), database-level access controls restricting who and what can read or modify your data, and restricted access to production systems. No system is perfectly secure, and we cannot guarantee absolute security of information transmitted over the internet.

10. Children's privacy

The Service is not directed at children under 18, and we do not knowingly collect personal information from anyone under that age. If you believe a child has created an account, contact us at hello@ninewise.ca so we can investigate and delete the account if appropriate.

11. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted here with an updated "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

12. Contact

Privacy questions or requests: hello@ninewise.ca

Writing practice

Speaking practice

Listening practice audio

The audio you listen to during Listening practice exercises is generated by NineWise using OpenAI's text-to-speech API from pre-written scripts. This direction does not involve any of your personal data — it is content we generate for you to listen to, not content generated from anything you provide.

Why we use third-party AI providers

NineWise does not build or host its own large language models. We use Anthropic's Claude API for scoring/feedback and OpenAI's APIs for speech-to-text and text-to-speech, because building equivalent technology in-house would be impractical for a service at our scale. Both providers are bound by their own API-level data processing terms, which (unlike their consumer chat products) generally do not permit using your submitted data to train their models.

What we do NOT do

• We do not sell your essays, transcripts, or audio to advertisers or data brokers.
• We do not use your practice content to train any AI model, ours or a third party's.
• We do not share your individual practice content with other users, employers, immigration authorities, or Paragon Testing Enterprises.
• Speaking audio is not used for voice cloning, voice identification, or any purpose beyond generating your transcript and feedback.

Your choices

• You can request deletion of your stored essays, transcripts, and scores at any time by contacting hello@ninewise.ca.
• You are not required to use the Speaking feature — Writing, Reading, Listening, and Vocabulary practice do not require any audio submission.

Questions

Contact hello@ninewise.ca for any questions about how your text or voice data is processed.

Why we don't offer general refunds

When you purchase a Sprint, you receive immediate digital access: a set number of AI evaluations and a time-limited access window, both of which begin the moment your payment is confirmed. Because this access is granted instantly and the underlying AI evaluations have a real cost to us as soon as they're used, we are not able to offer refunds once a Sprint has been purchased and access granted.

Second-Attempt Guarantee (Sprint 60 only)

If you purchased Sprint 60, you may be eligible for 30 additional days of access at no charge — not a cash refund — if all of the following are true:

• You sat the official CELPIP exam during your active Sprint 60 access period;
• You missed your stated target band score in Writing or Speaking;
• You submit your official CELPIP score report to hello@ninewise.ca within 7 days of receiving it;
• Your account was in good standing (no Terms of Service violations) throughout your access period.

Full eligibility terms are set out in the Terms of Service (Section 7) and are controlling in the event of any conflict with this page. See the plain-language explanation in the Second-Attempt Guarantee section.

Billing errors

If you believe you were charged incorrectly — for example, a duplicate charge, a charge without receiving corresponding access, or a technical error on our end — contact us at hello@ninewise.ca with your payment confirmation. We review these requests individually and in good faith, and may issue a refund or credit at our discretion where a genuine error occurred on our end.

Free plan

The free plan has no charge and therefore nothing to refund. If you experience a technical issue that prevents you from using your free trial evaluations, contact hello@ninewise.ca and we will look into restoring your access.

How to reach us

For any billing question: hello@ninewise.ca

How it works

Eligibility at a glance

What it isn't

Why we offer this

We built NineWise because we believe focused, personalized practice meaningfully improves CELPIP outcomes. But exams have a human element no tool can fully control. If our scoring told you that you were on track and the real exam said otherwise, the fairest thing we can do is give you more runway to close that gap — not just take your money and walk away.